Frequently Asked Questions

Select a Question:

How long will my order take to be delivered?
Should I be worried about buying online?
Why should I buy a ring from the Platinum Ring Company?
What is the best way to determine ring size?
I have received my ordered ring and the finger size is correct as per my order but I have found the size ordered is not fitting me properly.
What quality are Platinum Ring Company’s diamonds?
What is the difference between platinum grades?
Do you offer an engraving service?
Can I get something engraved on the exterior of the ring?
How do I get my platinum ring repolished?
What if a platinum ring gets stuck on my finger?
Are cracked stones covered in your warranty?
Do you make custom rings?
How do I know that a piece of jewellery is really platinum?
I notice that your website prices include VAT. Must I pay VAT as I live in Australia?
I have received my order and it hasn't met my expectations. How do I return the order for a refund as per the guaranteed 28 day refund policy?
Please can you clarify what alloy is used in your platinum rings?
What are the qualities of a diamond?
What is a GIA/IGI diamond certificate/report?

Answers:

How long will my order take to be delivered?
Plain rings are usually delivered within 10-14 working days. All other rings are usually delivered within 14-28 working days. If for any reason there is a delay with your order we will contact you by email within 7 days.

Should I be worried about buying online?
Not at all. This site uses a ProTX e-commerce payment and security system which is among the most advanced in the industry. This is Verisign secured for your piece of mind.

Why should I buy a ring from the Platinum Ring Company?
Our platinum rings are the same as you will see sold at quality jewellers on the high street. The only difference is the price. We sell the same rings much cheaper, in most cases, 40% cheaper. Click here for more reasons to choose Platinum Ring Company.

What is the best way to determine ring size?
You can pop into any jewellery store and get your finger measured. Alternatively, use one of our ring sizers. This will ensure that your ordered ring will fit perfectly (if measured according to the instructions). Click here to request a free ring sizer. We will send it to you by post. Make sure you measure your finger at different times of the day to get the right size. It is best to avoid any remake fees.

I have received my ordered ring and the finger size is correct as per my order but I have found the size ordered is not fitting me properly.
If you order the wrong size ring we can resize it for you for a small fee (providing the ring is returned within 28 days) plus £9.99 delivery if outside the UK.

You can return a ring for a resize by visiting the Resizing page in the Customer Support section. Follow the instructions regarding payment and then download the simple form which should be completed and enclosed with the returned ring for a resize following the mailing instructions at the base of the form. You will be contacted by Customer Support once the item has been received back giving full details of the resize and the resize turn round time.

What quality are Platinum Ring Company’s diamonds?
Our diamond qualities start from Colour H Clarity Si1 and upwards. Please see the products individual specifications for the supplied diamond quality.. For more information on diamond quality visit www.adiamondisforever.com/buy/4cs_flash.html.

What is the difference between platinum grades?
We only sell one grade. Grade 950. The difference is in the purety. For example, our rings are 950 parts in a thousand platinum.

Do you offer an engraving service?
No, not at the moment.

Can I get something engraved on the exterior of the ring?
Yes, but unfortunately not by the Platinum Ring Company.

How do I get my platinum ring repolished?
For repolishing or cleaning look for a qualified jeweller with a platinum trained bench worker.

What if a platinum ring gets stuck on my finger?
If a platinum ring gets stuck on your finger add a little soap or hand cream, and it should come off easily. If your finger gets injured and swells, the ring can be cut off using a ring cutting tool. You will not have to lose a finger!

Are cracked stones covered in your warranty?
No, although we will replace these at no charge.

Do you make custom rings?
No, not at the moment.

How do I know that a piece of jewellery is really platinum?
All platinum jewellery is hallmarked to show its pure platinum content.

850 is 85% pure platinum
900 is 90% pure platinum
950 is 95% pure platinum
999 is 99.9% pure platinum

All Platinum Ring Company rings are grade 950.

I notice that your prices include VAT. Must I pay VAT as I live in Australia?
No. This website shows all prices inclusive of VAT. If you are ordering from a country outside of the EU, you are exempt from paying VAT. The store automatically removes the VAT during the checkout payment process. Please note, to be applicable for VAT exemption, the delivery address you enter must be in a non-EU country.

I have received my order and it hasn't met my expectations. How do I return the order for a refund as per the guaranteed 28 day refund policy
Yes, our 28 Day Money Back Guarantee means that you can return the item for a full refund providing it is returned to us unused, in it’s original packaging, within 28 days of receipt. By unused we mean, not scratched or worn in any way other than that expected when initially trying it on.

You can return an item by visiting the Returns & Exchanges page in the Customer Support section. This simple form will need to be printed and completed. Once the form has been completed enclose it with the goods to be returned following the mailing instructions at the base of the form. You will be contacted by Customer Support once the returned item has been received back giving full details of your refund.

Please can you clarify what alloy is used in your platinum rings?
Like platinum rings on the high street, the alloy used in all of our bands is Cobalt (5%). Cobalt helps to make the hard platinum metal workable in jewellery manufacture.

What are the qualities of a diamond?
The qualities of a diamond are Colour, Clarity, Cut and Carat or commonly known as the 4c's

Colour - Most diamonds of gem quality vary in shade from colorless to yellow. Other colors occur in diamonds such as brown, orange, pink, blue, etc. The most intense of these shades are determined as "Fancy" colors.

Clarity - Diamond clarity is a term used to describe the absence or presence of flaws inside or on the surface of a diamond. A perfect stone with perfect clarity, or clearness, is rare, and most flaws that do exist in jewellery grade diamonds cannot be seen without looking at the gems through a jewellers loupe.

Cut - How a diamond has been cut, polished, and to what proportions and symmetry, are of utmost importance since these factors determine the life, brilliance and dispersion of the diamond. If these cutting factors fall below standard, the appearance of the diamond will be adversely affected.

Carat - The weight or size of a diamond is measured in carats (ct.). A carat is 0.2 grams and there are 100 points (or 200 milligrams) per carat

Please contact our customer support team if you require any further information on diamonds or diamond certificates, we are here to help!

What is a GIA/IGI diamond certificate/report?
The GIA / IGI diamond certificate/report give's you the customer the confidence that the diamond you are buying is at the quality you want and more importantly paid for.

The GIA Diamond Grading Report has the assessment of a diamond’s 4C’s – color, clarity, cut, and carat weight – along with a plotted diagram of its clarity characteristics and a graphic representation of the diamond’s proportions. For standard round brilliant cut diamonds falling in the D-Z color range, the report also includes a GIA Cut grade.

The IGl Diamond Report is essentially a statement attesting to the authenticity of a diamond and provides a reliable and accurate report of its identity and grade based on an internationally recognised system. Each diamond is scientifically analysed by several gemologists who use their experience in combination with state-of-the-art equipment to produce an accurate description of the characteristics of the diamond and the quality of its cut. With its detailed information presented in understandable language, the different qualities of a diamond can be truly appreciated.

Please contact our customer support team if you require any further information on diamonds or diamond certificates, we are here to help!