Returns & Exchanges
Platinum Ring Company believes in complete customer satisfaction.
We take great pride in the quality and workmanship of our merchandise
and we are confident that your purchase will meet or exceed your expectations.
View Testimonials to
see how pleased previous customers have been.
If for any reason you wish to return a product, Platinum Ring Company
will accept the item providing it is returned unused, it is in it’s original packaging and is
returned within 28 days of receipt. A full refund will then be issued.
For more information see our Refund
Policy.
If a product is found to be faulty (subject to a manufacturers inspection)
Platinum Ring Company will replace or refund the item within 28 days
of purchase. If a product develops a fault within 12 months of purchase
Platinum Ring Company will repair or replace the item free of charge.
To return or exchange an item:
- Download and complete the Returns Form with your details, order number and reason for return or exchange.
- Secure your items and all of the original packing materials, with
the completed Returns Form, in a plainly wrapped padded envelope taped
securely.
- Ship the item to:
PRCO
PO Box 823
Cardiff
CF11 1GH
Please be careful: You should NOT write Platinum Ring Company, diamond, jewellery, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
- Ship the item by registered U.K.mail (Special Delivery), fully insured
for the value of the item plus shipping charges. Platinum Ring Company
is not responsible for items lost or damaged while return shipping.
- Please request a return receipt to ensure your shipment is tracked.
Conditions of Return
- The item must be returned within twenty eight (28) days following
the shipment date of the order. Packages without a Returns Form cannot
be accepted.
- We will notify you once we've received and processed your returned
item. (Please note that any unauthorized, improperly packaged, or
non-insured returns will be returned to sender).
Platinum Ring Company is not responsible for any diamonds,
jewellery items that it does not actually receive or that is not returned
in accordance with these terms.
If you have any questions or concerns please contact customer services support@platinumringcompany.com.
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More Information
• Contact Details
• Order by Post
• Resizing
• Returns & Exchanges
• Order Tracking
Links
• Ring Size Converter
• Caring for Platinum
Downloads
• Mail Order Form
• Returns Form |
