Shipping policy

Delivery

We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. We aim to inform you within 7 days of placing your order if it is likely that we will experience any delay with your order.

Please ensure that your delivery address is correct on the order form as a re-delivery fee will be payable for items that are not correctly addressed.

Orders sent to a work address or different from the billing address are done so at the customers own risk as deliveries can be accepted by work colleges or associates and are relied upon to pass the parcel to the addressee.

We will arrange for delivery of the goods by royal mail’s special delivery. Postage and packing will be payable as set out below:

• Standard delivery - free
• International special delivery £15.00
  
  

Any delay in delivery

If we have not delivered the goods by the date given in our acceptance or any other date that we have agreed with you then you may not cancel the order unless and until you have given us 14 days’ written notice requiring the delivery to be made and we have not fulfilled the delivery within that period.

We will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Before signing for your package, please ensure that it is not ruptured or damaged. We cannot be held responsible for theft or loss once you have signed for your package.